newsletter2019-07-25T23:14:48+00:00

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A taste for change.

Relevance is everything.

I’m painfully aware of the fact that it’s summer here in the U.S., based on the record-breaking heatwave we’ve experienced. Given this, it’s a good time for a lighter read –– lighter fare, if you will.

Facing a BIG change?

It’s time to shift from diagonal thinking.

Sometimes, change simply feels overwhelming. And sometimes, it seems that no amount of reading or theory on how to handle change provides solace. (Yes, I see the irony here.)

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From bored to floored!

Four ideas to design a GREAT team off-site.

I was sitting in a ballroom of a New York City hotel. The room was filled to capacity with more than 100 employees seated in teams of six. The room went dark. An over-sized projection screen lit up with a high octane video, punctuated with music and sound effects that put us in the center of the action of six customers’ lives.

Do you like to be teased?

The answer may surprise you.

Being teased for something we said or did as a kid was never a lot of fun. But, having our brains teased as an adult is something we’re actually built to seek-out.

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What’s your story?

The power of authenticity.

It’s early morning. You walk into a hotel conference room to join a group of employees who have gathered for an off-site. After a brief welcome, you’re first up on the agenda.

Playground rules.

Everything you need to know about change.

Let’s rewind to your childhood for a moment. Do you remember the playground rules? Things like patiently standing in line, taking turns and playing nicely?

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No Year’s Resolutions!

Change your habits, instead.

With a digital swipe of the calendar page, here we are at the start of a brand new year, full of possibilities. This seems like the perfect time to explore the power of New Year’s resolutions.

Measure of Success?

The Cole Haan Moment

Think back to your first job. I mean your first real job – the one that was in your chosen field. Didn’t it seem like there was an endless flood of things to learn and master?

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I’m Stressed!

(but, maybe that’s a good thing) 

Does change –– or even the mere thought of change, ignite feelings of stress in you?

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It’s All in Your Head

Sometimes we bump into inspiration –– like I did with the book stand at the San Jose, California, airport last month.

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Change Like a Hurricane.

It’s a nice day today here in Charlotte, North Carolina. As I write this, the sun is beaming into our office and the sky is filled with white, fluffy clouds.

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You’re being a nudge!

(but–it’s working)

There it was, a message screaming from my morning French vanilla latte –– each and every day.

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The Out-of-Office Experiment 

Can an email reply shift culture?

We’ve all done it. As we prepare to leave for vacation, we set our out-of-office reply. It’s a way of letting people know that we may be slow to respond while taking a break.

Two Perspectives.

Boost change success with these shifts.

How often has this happened to you? You’re explaining something to another person and you feel you’re being crystal clear. However, the person you’re communicating with isn’t seeing it the way you are.

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Want to Accelerate Change? Ride the Brake.

So, it happened again this week. It’s likely happened to you, too — several times.

I was driving down a busy road, approaching an intersection. I glanced up and saw the light had turned yellow. My foot instinctively pushed a little harder against accelerator to make it through the light.

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Imagine this… 

I’d like you to imagine something for a minute.

I’d ask you to close your eyes for the full effect, but then you couldn’t read the following text.

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Clear Communication 

The Case of the $150 box of cookies.

Recently, my wife and I passed a group of energetic young girls who had set up an elaborate display of Girl Scout cookies outside of a large store. Their strategy was to intercept the exiting shoppers and entice them to make a purchase.

Ready to Boost Your Customers’ Experience? 

Consider the Value of Values.

Do you remember when Zappos, the online shoe retailer, entered the market in 1999? Likely not. Their first-year sales were dismal. But, over the next 12 months, their revenue rocketed to $1.6 million. They continued to grow their annual sales to $1.2 billion until their acquisition by Amazon just 10 years after their launch.

Kids – we’re moving!

A proven, three-step approach to change activation.

Would you leave a note on your refrigerator door to let your family know you’re making a change? “Kids –– pack up by Friday at noon. We’re moving.”

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The Escalator Effect

Is your organization suffering from it?

Sure, when most of us step onto an escalator, we go into autopilot mode and check out.

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